Legal
PBW Professional Services LLC ("PBW," "we," "our," or "us") respects privacy and treats data protection as a core part of professional delivery. This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit our website, interact with our content, submit a form, request a consultation, download a resource, purchase a product, participate in an assessment, use a client portal, or communicate with us about PBW's financial-technology consulting services.
This Notice applies to information collected through pbwps.com and related PBW digital interactions that link to this Notice. It does not replace confidentiality, information-security, data-processing, non-disclosure, or other terms in a signed consulting agreement, statement of work, data processing addendum, or client security protocol. Where PBW processes personal information on behalf of a client as a service provider, processor, consultant, or subprocessor, PBW will process that information under the applicable client agreement and the client's documented instructions.
PBW Professional Services LLC is a financial-technology consultancy focused on OMS/IMS implementation, platform optimization, investment-operations process improvement, compliance/data-governance support, and related advisory services for asset management and wealth management environments.
Privacy contact: info@pbwps.com
The information we collect depends on how you interact with PBW. We generally collect business-context information and do not seek sensitive personal information through the public website. Please do not submit confidential client data, credentials, trade files, production extracts, regulated records, or sensitive personal information through general website forms unless PBW has provided an approved secure channel for that purpose.
| Category | Examples | Primary source |
|---|---|---|
| Business contact information | Name, business email, phone number, company name, title, department, professional address, LinkedIn or other professional profile information you provide. | You; your organization; public professional sources. |
| Inquiry and assessment information | Form submissions, consultation requests, OMS readiness responses, platform interests, firm profile, AUM range, asset class focus, technology environment, implementation pain points, and messages you choose to provide. | You; authorized representatives of your organization. |
| Client engagement administration | Project contacts, meeting notes, deliverable routing details, engagement status, approvals, billing contacts, and support communications. | You; your organization; PBW project records. |
| Client project data | Where required for a consulting engagement: system configuration information, sample data, data dictionaries, workflow documentation, test artifacts, interface files, logs, access records, or other client-provided materials. This may include personal information, MNPI, trade/order data, portfolio data, or other sensitive business information depending on the engagement. | Client-approved secure channels and systems; governed by the applicable agreement/SOW/DPA. |
| Payment and transaction information | Product purchased, transaction date, amount, billing contact, invoice metadata, and payment status. Payment-card data is processed by Stripe or another approved payment processor; PBW does not intend to store full payment-card numbers on its own systems. | Payment processor; you. |
| Website, device, and usage data | IP address, browser type, device information, operating system, pages viewed, referring URLs, timestamps, and approximate location derived from IP address. | Automatically through the website, logs, cookies, analytics tools, and security services. |
| Marketing and communications preferences | Newsletter subscriptions, resource downloads, email engagement, unsubscribe choices, and communication preferences. | You; email delivery and marketing-service providers. |
PBW uses personal information for legitimate business, professional-services, security, compliance, and client-service purposes. For individuals located in jurisdictions that require a legal basis for processing, legal counsel should validate the lawful bases stated below before publication.
| Purpose | Examples of use | Typical data involved | Potential legal basis where applicable |
|---|---|---|---|
| Responding to inquiries and scheduling consultations | Respond to messages, qualify fit, schedule calls, send requested information. | Business contact information; inquiry content. | Consent; pre-contractual steps; legitimate interests. |
| Delivering resources, assessments, products, and services | Send requested resources, provide purchased templates/products, manage assessment submissions, deliver consulting services. | Contact details; assessment information; transaction metadata; engagement data. | Contract; pre-contractual steps; legitimate interests. |
| Client engagement delivery | Conduct discovery, configuration support, testing, issue triage, documentation, project management, and deliverable preparation. | Client engagement administration and approved client project data. | Contract; legitimate interests; client instructions where PBW acts as processor/service provider. |
| Billing, payment, accounting, and records management | Process payments, issue invoices, maintain tax/accounting records, reconcile transactions. | Billing contacts; transaction metadata; limited payment information. | Contract; legal obligation; legitimate interests. |
| Security, fraud prevention, and service integrity | Protect systems, monitor access, detect misuse, enforce terms, troubleshoot technical issues. | Website logs; device/usage data; portal account data; security logs. | Legitimate interests; legal obligation. |
| Website analytics and service improvement | Understand traffic, improve content, diagnose navigation issues, measure campaign performance. | Cookie/usage data; aggregated analytics. | Consent where required; legitimate interests. |
| Business development and professional communications | Send newsletters, thought leadership, event invitations, service updates, and relevant follow-up communications. | Business contact details; marketing preferences; email engagement. | Consent where required; legitimate interests; opt-out available. |
| Legal, regulatory, and professional obligations | Comply with law, enforce agreements, respond to lawful requests, defend claims, maintain required records. | Relevant records depending on the obligation or dispute. | Legal obligation; legitimate interests. |
PBW does not sell personal information. We may share personal information in the following circumstances:
If PBW uses advertising pixels, retargeting technologies, or cross-context behavioral advertising tools, PBW will provide disclosures and opt-out controls required by applicable law.
The website and PBW workflows may use third-party services. Depending on the configuration, these may include payment processors (such as Stripe), email delivery or marketing platforms (such as Postmark), analytics tools (such as Google Analytics), scheduling tools, website hosting and security providers, document-signing tools, and other professional-services technology providers. These providers process information under their own privacy policies and, where applicable, under contracts with PBW. PBW is not responsible for privacy practices of third-party websites or services that are not controlled by PBW.
The following third-party services are currently used by PBW:
PBW may use cookies, pixels, web beacons, log files, and similar technologies to operate the website, secure authenticated sessions, remember preferences, measure usage, and improve website performance. Depending on the tools enabled, cookies may fall into the following categories:
| Cookie/technology type | Purpose | Examples | Choice/control |
|---|---|---|---|
| Strictly necessary | Operate the website, maintain secure sessions, prevent fraud, and enable forms or portal functionality. | Session cookies, security cookies, authentication tokens. | Required for core site functionality. |
| Analytics | Measure traffic, diagnose technical issues, and improve content/navigation. | Google Analytics or similar analytics tools if enabled. | Cookie banner where required; browser controls; analytics opt-out tools where available. |
| Marketing/conversion measurement | Measure campaign performance or conversions and, if enabled, support retargeting. | Meta Pixel, LinkedIn Insight Tag, Google Ads tag, or similar tools if enabled. | Require legal/operations validation; provide opt-out/consent controls where required. |
No method of transmission over the internet or method of electronic storage is completely secure. PBW cannot guarantee absolute security, and clients should use PBW-approved secure channels for any confidential, regulated, sensitive, or client project materials.
You can manage cookies through your browser settings. Blocking certain cookies may affect authenticated portal features or other website functionality. Where legally required, PBW will request consent before setting non-essential cookies and will honor applicable opt-out preference signals, such as Global Privacy Control, to the extent required by law and technically feasible.
PBW implements administrative, technical, and physical security measures intended to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit (TLS), secure storage practices, and regular review of our data handling procedures.
Access to subscriber and client data is limited to authorized personnel. Portal passwords are hashed using bcrypt. Administrative access to the client portal requires two-factor authentication. All data in transit between your browser and PBW's servers is encrypted using TLS.
PBW cannot guarantee the security of information transmitted to third-party services (Stripe, Postmark, Google Analytics, and others). Each service provider is responsible for securing the data they receive under their own policies and compliance frameworks.
To report a suspected privacy or security concern, contact PBW at info@pbwps.com.
PBW retains personal information for as long as reasonably necessary to fulfill the purposes described in this Notice, comply with legal, accounting, tax, contractual, and professional obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary based on the nature of the information and the applicable relationship.
| Record type | Retention position |
|---|---|
| Website logs / security logs | Generally up to 90 days unless retained longer for security, troubleshooting, legal, or audit reasons. |
| Marketing subscriptions | Until you unsubscribe or we determine the record is no longer commercially or legally necessary. |
| Inquiry and assessment submissions | For the duration of active discussions and up to 24 months after last interaction unless converted into an engagement record or legally required to retain longer. |
| Client engagement records and deliverables | For the duration of the engagement and for the period required by contract, law, tax/accounting rules, insurance, dispute resolution, or professional obligations. |
| Client project data / production extracts | Handled under the applicable agreement, SOW, data-processing terms, client instruction, or secure-access protocol. Must not be governed solely by this website policy. |
| Payment, invoice, and accounting records | Retained as required for tax, accounting, audit, and legal obligations. |
PBW is based in the United States. If you access the website or engage PBW from outside the United States, your information may be processed in the United States or in other jurisdictions where PBW or its service providers operate. These jurisdictions may have data-protection laws that differ from those in your location.
Where required by applicable law, PBW will use appropriate transfer safeguards, which may include contractual protections, data-processing terms, standard contractual clauses, or other lawful transfer mechanisms.
Depending on your jurisdiction and relationship with PBW, you may have rights to request access to personal information, correction, deletion, portability, restriction, objection, withdrawal of consent, opt-out of marketing communications, opt-out of certain sharing or targeted advertising, and non-discrimination for exercising privacy rights. These rights may be subject to legal exceptions, identity verification, and limitations where PBW must retain information for legal, contractual, security, or professional obligations.
Complaints: If you believe your privacy rights have been violated, contact PBW first so that we can review and respond. You may also have the right to complain to a data-protection authority or regulator in your jurisdiction.
To submit a request, contact PBW at info@pbwps.com. Please include your name, email address, relationship to PBW, and the nature of your request. PBW may request additional information to verify your identity or authority to act on behalf of another person. If your request is denied in whole or in part, you may have a right to appeal depending on applicable law.
PBW does not request sensitive personal information through general website forms. In client engagements, PBW may encounter confidential, regulated, or commercially sensitive information, including information relating to investment operations, trading workflows, compliance rules, data governance, system access, or client environments. Such information should be exchanged only through PBW-approved secure channels and is governed by the applicable consulting agreement, statement of work, confidentiality terms, client access protocols, and any data-processing terms.
PBW's website and services are intended for business and professional audiences and are not directed to children. PBW does not knowingly collect personal information from individuals under 18. If you believe a child has provided personal information to PBW, contact us so that we may take appropriate action.
PBW may update this Privacy Notice from time to time to reflect changes in our practices, technology, services, legal requirements, or business operations. When we update the Notice, we will revise the "Last updated" date at the top of this page. Material changes may be communicated through additional notice where required by law.
PBW Professional Services LLC
Management contact: info@pbwps.com
Website: pbwps.com